In the overseas store industry, customer relationship management (CRM) talent training is crucial for the success of the business. It is important to ensure that the training process is effective and efficient in order to optimize the performance of the employees. One way to achieve this is by using post-training evaluation indicators to assess the effectiveness of the training and make necessary improvements. Post-training evaluation indicators can provide valuable insights into the effectiveness of the CRM talent training process. These indicators can include measures such as employee satisfaction, knowledge retention, skill improvement, and overall performance. By analyzing these indicators, businesses can identify areas of improvement and make necessary adjustments to the training process. One important post-training evaluation indicator is employee satisfaction. This can be measured through surveys or feedback forms that allow employees to provide their thoughts and opinions on the training program. By understanding the level of satisfaction among employees, businesses can identify any issues or concerns that need to be addressed in order to improve the training process. Another important indicator is knowledge retention. This can be measured through assessments or tests that evaluate the employees' understanding of the CRM concepts and strategies taught during the training. By assessing knowledge retention, businesses can determine whether the training was effective in conveying the necessary information to the employees. Skill improvement is also a crucial post-training evaluation indicator. This can be measured through performance evaluations or observations of the employees' interactions with customers. By assessing skill improvement, businesses can determine whether the training was successful in enhancing the employees' abilities to effectively manage customer relationships. Overall performance is another important indicator that can be used to evaluate the effectiveness of CRM talent training. This can be measured through key performance indicators (KPIs) such as customer satisfaction scores, sales figures, and customer retention rates. By analyzing the overall performance of the employees after the training, businesses can determine whether the training had a positive impact on the business outcomes. By using post-training evaluation indicators to assess the effectiveness of CRM talent training, businesses in the overseas store industry can optimize the training process and ensure that their employees are equipped with the necessary skills and knowledge to effectively manage customer relationships. This can ultimately lead to improved customer satisfaction, increased sales, and a stronger competitive advantage in the market.